If you are in danger and or have safety concerns about a situation involving imminent risk of harm, call 9-1-1. For immediate support for mental health and suicide prevention, dial 9-8-8.
For all other situations, consider contacting our Employee and Family Assistance Program (EFAP). EFAP provides free, confidential support 24/7, including virtual therapy or counselling, by phone or chat online:
Purolator International employees can also access 9-8-8 Suicide & Crisis Lifeline. For more information click here. Purolator International employees also have access to an Employee Assistance Program through ACI Specialty Benefits:
Developing a psychologically safe work environment begins with ensuring leaders have the knowledge and skills needed to support themselves and others. Leaders are any people who can provide support when someone else is in need.
If you are worried someone you know may be in distress you can help by providing support, normalizing help seeking behaviour, and compassionately referring them to appropriate resources. Respond with empathy and by listening. It is okay to ask and express concern to a colleague. When approaching a colleague remember to do it in a safe and confidential environment
If you are a manager, you can support yourself and your team. It is important to remain calm and understand when someone is experiencing a mental health crisis or mental health emergency. Acknowledging a team member’s behaviour change is an important first step in asking them if they are okay. It is okay to ask and express concern to a team member. When approaching a team member remember to do this in a safe and confidential environment:
Starting November 30, 2023, people across Canada will be able to call and text 9-8-8, a new three-digit service, for help when they need it most. 9-8-8 will be free for anyone in Canada who is thinking about suicide, in emotional distress, or who is worried about someone they know. For more information you can click below.
Purolator International employees can also call 9-8-8 for a US-based Suicide and Crisis Lifeline.
Free mental health and substance abuse resources with immediate text support, phone or video counselling. Connect with a trailed counsellor, at no cost, by calling 1-866-585-0445. You’ll be connected with a trained counsellor who can help you navigate what would be best to support your need.
Online and telephone counselling and trained volunteer-led, text-based support in English and French to youth across Canada. Information on how to access community supports and mental health resources are also available. Immediate Crisis Support can be reached 24/7 by texting 686868 (CONNECT) OR calling 1-800-668-6868.
If you identify as Indigenous, you can ask to connect with a Frist Nations, Inuk or Métis crisis responder.
Wellbeing and pandemic response resources, including toolkits to adapt to remote work, tips on using technology and articles on managing mental health.
